Category Archives: Accountability

Ombudsmen a Global Growth Industry

Accountability, Compassion, Juveniles, Media, Photos, , , , , ,

By Casey Bukro

The Washington Post’s decision early this year to dump its ombudsman got a lot of attention, but a global growth in the ranks of ombudsmen as a step toward development has gone largely unnoticed.

“This growth reflects a belief in young or fragile democracies that strong media play a critical role in development,” reports “themediaonline,” most notably in Latin America.

“Themediaonline” report was based on “Giving the Public a Say: How News Ombudsmen Ensure Accountability, Build Trust and Add Value to Media Organizations” It was published by fesmedia Africa, a media project of the Friedrich-Ebert-Stiftung in Namibia, Africa. FES is a nongovernment, nonprofit foundation that promotes democratization and good governance.

An Argentine academic said the work of ombudsmen “demands our attention.”

In Africa, according to the report, ombudsmen organizations play an important role in fending off government interference. Instead of working for news media, ombudsmen in other parts of the world might operate as voluntary associations.

Africa has become a hotbed of ombudsman activity.

Complaints to a press ombudsman in the Johannesburg area jumped 224 percent since 2009, according to a report at the South Africa Editors’ Forum at Umhlanga, Africa.

Johan Retief, deputy press ombudsman of Print Media South Africa, said his organization received 151 complaints from aggrieved newspaper readers and newsmakers in 2009, and the tally is expected to reach 490 in 2013. PMSA is described as a nonprofit voluntary association with a membership of 700 newspapers and magazines in four languages.

Greater numbers of complaints to the ombudsman organization have been laid to growing public awareness of the organization’s public advocate role and its effectiveness in dealing with complaints about inaccurate or unfair newspaper reporting, according to IOLnews.

The newspaper industry’s previous system of self-regulation came under attack as “toothless,” and the governing African National Congress threatened to create a statutory tribunal to hear complaints. That was avoided by a stronger stance by the ombudsmen.

For example, Press Ombudsman Retief ordered the Daily Sun newspaper to publish a front page apology for front page color photos of the bodies of people killed in mob attacks.

Complainants said the pictures were insensitive, dehumanizing, inconsiderate, caused discomfort to society and lacked compassion, according to a report in the Mail & Guardian.

The photos published in October and November also raised concerns that they exposed society, including children, to extreme violence and desensitized people to violent crimes.

Mr. Fix-It Eyes Jeff Bezos

Accountability, Independence, Media, , ,

By Casey Bukro

Consumer Advocate Ralph Nader says he is speaking for longtime readers of the Washington Post when he asks how independent the newspaper will be under Jeff Bezos’ ownership.

In an open letter to the Post, Nader says the public has been treated to profiles depicting the new boss’s business successes and his personal style and demeanor.

“What we have not been told is how the newspaper is going to shield itself from Mr. Bezos’ far-flung business interests in order to maintain reader credibility and trust,” Nader wrote.

Nader is known for his bulldog tenacity in making corporate leaders sweat over consumer issues like environmental protection and auto safety. He has some advice for Bezos, who acquired ownership of the Washington Post in a $250 million deal in which he would become sole owner of the newspaper and its publishing company.

“Mr. Bezos would do well to reestablish the longtime ombudsman post which was abolished in March of this year, presumably to save money,” wrote Nader. “For an ombudsman’s role is not just to be an internal critic at the paper but also to be the reader’s coherent voice on the ways the Washington Post is being managed.”

The Post in March said the ombudsman would be replaced by a reader representative, ending a 43-year practice of employing an ombudsman who wrote a long-standing Sunday column.

At the time, Post Publisher Katharine Weymouth wrote that the ombudsman’s “duties are as critical today as ever. Yet it is time that the way these duties are performed evolves.”